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Mô tả công việc


Operations Training

  • Develop training master plan, review performance and measure training effectiveness;
  • Analyze, identify and build the training needs/tools/methods;
  • Lead the design, development and implementation of training’s materials and courses;
  • Build training, procedures, policies to manage and enhance training quality;
  • Involve in team to deploy and develop job competencies for Operations staffs; support HR to build and execute the internal development plan for Operations
  • Regularly manage and ensure the quality of technical and service mindset/soft skills of trained staffs in stores from junior staffs to management level
  • Analyse and develop a competency matrix for soft skills and leadership skill of operations staffs;
  • Start up training tracking system;

People Management

  • Provide guidance, feedbacks and individual coaching for internal trainers to meet the internal training demands;
  • Understand different roles of team to set up training & development plan;
  • Provide an environment of openness and trust, with constant feedback and performance coaching.


  • Build and manage training budget to perform effectively.
  • Plan human resources to have back-up when required;
  • Weekly and monthly report to board of directors.


  • College/University degree in hospitality, human resources, , business administration or other relating fields is preferred;
  • Minimum 3 years of proven experience as Training manager with knowledge and insight in F&B chain;
  • Experience of leadership and soft skills training including course design, assessment and evaluation;
  • Familiarity with traditional and modern training methods, learning styles and training formats (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc) to deliver a variety of training solutions;
  • Strong leadership, management, organization and planning skills;
  • Ability to perform critical analysis and propose solutions;
  • Ability to communicate effectively with all levels in the organisation.

Chia sẻ:

Lương: Thỏa Thuận

Địa điểm phỏng vấn: The Coffee House - Hồ Chí Minh, Văn phòng The Coffee House - tầng 7, toà nhà IMC, 62 Trần Quang Khải, P. Tân Định, Q.1, TP.HCM

Phòng ban: Operations

Hạn nộp hồ sơ: 04/12 — 29/03/2019

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