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Mô tả công việc


- Creating and formatting SOPs, Setup Sheets, Flowcharts, Forms and Job Aids;

- Managing and tracking Review and Approval Processes to officially release every SOPs;

- Updating and managing SOPs, Setup Sheets, Flowcharts, Forms in electronic Library & Manual (Haraworks);

- Cascading communications for SOP Training and Implementation;

- Leading the analysis and recommendations for SOP effectiveness;

- Leading the escalation/communication of risks and issues as appropriate;

- Understanding and executing oral and written instructions, policies, and procedures;

- Collaborating and providing constructive feedback to Operations & related departments based throughout the creating and implementation of all SOPs;

- Creating and updating analysis, report and dashboards to measure SOP related area’s performance.


- 2+ years’ experience in writing SOP‘s, processes, procedures, user manuals and/or work instructions;

- Excellent analytical, written and verbal communication skills;

- Excellent attention to detail, data oriented and organizational skills;

- Ability to work autonomously on multiple projects and to effectively prioritize daily tasks and responsibilities;

- Ability to collect, organize, analyze, distill and document significant amounts of information and process steps;

- Customer centrist, solution-oriented and positive thinking;

- Self-motivated with a strong sense of urgency to meet timing requirements;

- Ability to achieve objectives requiring a high level of cooperation from others throughout the organization;

- Employees are expected to perform other duties or to accept other assignments to compensate for workload shifts as the need arises in addition to the major responsibilities listed above.

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Địa điểm phỏng vấn: The Coffee House - Hồ Chí Minh, Văn phòng The Coffee House - tầng 7, toà nhà IMC, 62 Trần Quang Khải, P. Tân Định, Q.1, TP.HCM

Phòng ban: Operations

Hạn nộp hồ sơ: 13/03 — 30/04/2020

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